All selected items that are part of campaigns/offers are available on the website and/or in the showroom for sale. However, there may be extraordinary situations over which we do not have full control and which may prevent us from fulfilling an order. With this, a sales agreement between a registered user (consumer and the seller (SHUZ) only begins after the former has received an email message confirming the shipment of the respective order.

If the item(s) are sold out, SHUZ undertakes to inform the customer and refund the amount paid, within a maximum period of 14 days from the date of knowledge of this unavailability and respective request by part of the customer.

In the case of a refund request for an item purchased at a reduced price, due to an offer/campaign, SHUZ will always refund the amount actually paid by the customer and not the entire amount.

SHUZ is not responsible for the fact that a customer may have purchased a product earlier and at a higher price that is now part of an offer/campaign.

During the campaign period, deliveries may exceptionally be delayed due to the increase in the number of orders during that period. If you consider that too much time has passed from payment confirmation to shipping confirmation, please contact us by email: ola@shuz.pt.

We currently have the following campaigns running:

BALANCES

STOCK OFF

The STOCK OFF area is an area on the website exclusively for items that are out of stock and will be discontinued from the showroom/online store. These are items from previous collections and there are generally a limited number of sizes, as they are the latest sizes. There are no returns or exchanges for items that are in STOCK OFF.

Promotions up to -50%.
Campaign running on showroom and online store. Valid until December 31, 2024.

PROMOCODES

These are promotional codes to be inserted at the final stage of paying for an order, which gives you a discount compared to the final price of the order.

This discount differs from campaign to campaign. You can only use a single code per order.

Promocodes cannot be combined with other promocodes or campaigns and have a certain validity, so it is recommended that you check the conditions of the offer.