DISPUTE RESOLUTION

At SHUZ FOR BAREFOOT LOVERS , we want everything to go right — from the moment you choose your barefoot shoes to the happy everyday wear. 👣✨ But, if any problem arises, we're here to resolve it quickly and kindly!

📩 First, talk to us.

First of all, if you have any questions, complaints or concerns, please contact us:
✉️ ola@shuz.pt

We promise to listen carefully and find the best possible solution. 💛

🧘‍♀️ What if it doesn't work out?

If you still can't reach a solution with us (which we hope won't happen!), you can resort to one of the Alternative Dispute Resolution (ADR) methods for consumer disputes . It's your right as a consumer!

🏛️ RAL entity you can contact:

Lisbon Consumer Conflict Arbitration Center
📍 Rua dos Douradores, 116 – 2nd floor, 1100-207 Lisbon
📞 218 807 030
📧 juridico@centroarbitragemlisboa.pt
🌐 www.centroarbitragemlisboa.pt

🌍 European Online Resolution Platform

You can also use the European Union's online platform for dispute resolution:
🔗 https://ec.europa.eu/consumers/odr

Updated on July 24, 2025